Terms of service

These terms are written plainly and are awaiting review by counsel; the reviewed version will replace this text.

The service

Litora provides VPN access: encrypted tunnels from your devices to exit gateways we operate. There is no Litora app; the service works with third-party client apps, which have their own terms.

Purchases

• Access is granted for the period you pay for and renews only if you buy again. Nothing charges you automatically.
• A refund is due when the service does not work and we cannot make it work. What that covers, how to ask, and how the money comes back on each payment method is the refund policy.
• A package sets a device limit and a data allowance. Limits on simultaneous devices are enforced immediately; the data allowance is measured after the fact, so brief overshoot is possible. When an allowance is used up, new connections are refused until the next 30-day period or the next purchase — connections already running continue until their lease ends.
• A configuration lasts until its 30-day session expires, after which you create another.

What we do not warrant

• That the service works on any specific network or in any specific country. It offers more than one connection type for that reason, and no protocol works everywhere forever.
• Uninterrupted availability. The fleet is small and we say so.

Suspension

We may suspend access that is used for abuse — attacking networks, sending spam, or other conduct that endangers the service or other people. Suspension ends live sessions, not only future ones.

Disputes

Payment disputes, and anything else that is not working, go through /support in the Telegram bot. A person reads it. When money is owed back, the refund policy says how it is decided and how it is returned.